A grievance is a complaint other than one that involves a coverage decision. A grievance may include a concern about the quality or timeliness of the care you received.

A grievance can be submitted in writing or by phone. If you wish to file a grievance, you can do so by:

Mail
If you want to MAIL us please complet the grevience form here and send to:
Compliance Department
442 SW Umatilla Ave.
Redmond, OR 97756

Call
Sometimes it is easiest to talk to an expert. You can CALL:
866-268-9631 TTY/TDD 711

FAX the grievance form to:
541-516-4356

If you need language assistance, we comply with applicable Federal civil rights laws, and do not discriminate on the basis of race, color, national origin, age, disability or sex.

Free translation services are available if you need them. Call 866-268-9631 TTY/TDD 711