5 Customer Service Skills for the Dental Office

Wednesday - 06/29/2022

As part of our mission to improve the oral health of all, we are dedicated to providing great patient experiences and customer service. We know that cultivating patient/provider relationships built on trust and compassion is integral to creating lasting health outcomes and overall healthier communities. The type of relationship a patient has with their oral health care team impacts treatment acceptance and increased follow-though.

5 ways to provide great customer service for dental patients

What does good customer service look like in the dental office? Here are five ways Advantage Dental+ practice teams provide quality customer service to improve health outcomes for patients:

1. Start with a smile

It’s important to get off to the right start when greeting a patient in-person or by phone. Nearly 50% of people say a smile is the first thing they notice when greeted. This simple act can set the tone for a patient's impression of the practice and care they expect to receive. Even with a patient cannot see you, like when speaking by phone, they can perceive a smile just by the tone of your voice. Smiling is a natural was to improve your mood, make you more approachable and can help put the patient at ease —making the duration of the visit pleasant.

2. Our patients are not just our customers, but our oral health partners

While our teams may see many patients in a day, we want each one to feel like an individual. Taking a few moments to have introductions and get to know the patient on a more personal level helps meet the patient where they are. This gives them the opportunity to partner with the provider in the decision making process and build personalized treatment plans that fit into their lifestyle and can be maintained over a longer period of time.

3. We strive to create health equity among our entire patient base

No matter a patient’s insurance type, income, race or orientation, we maintain an environment that is courteous, compassionate and respectful. Even when a patient is assigned to a practice by their insurance provider, they are still choosing to come to come to the practice and make their oral health a priority. It is not our place to judge, belittle or argue with a patient. If a patient is incorrect or misinformed, politely and calmly educate the patient to help them understand.

4. Simple words and explanations go a long way

It may be fun to throw around workplace-lingo and sophisticated terms, especially when working in a medical setting, but it is important to read the situation and the person you are talking with. Using words a patient does not fully understand can result in misunderstandings, confusion and frustration and ultimately increase the likelihood of a patient not following-through with the suggested care. This could compromise their health in the future.

5. We have a passion for oral health and overall well-being

We are working to improve the oral health of all; to foster a nation free of dental disease. It is easy to get caught up in the hustle and bustle of everyday tasks and begin to think of this work as just a "job". Stay inspired and think often of the lives you are changing, the positive impact on the communities you serve, and the over-all impact good oral health can have on a life.

 

Oral health may be our specialty, but full-body health from heart to mind is our focus.

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ABOUT THE AUTHOR

Advantage Dental Oral Health Center

This blog is designed to provide general information and discussions about health and dental-related subjects. No doctor/dentist to patient relationship is established by your use of this blog or website. We are not providing any treatment or diagnosis on this blog, and it is not intended to offer specific dental or medical advice to anyone. The information or other content provided in this blog is not a substitute for professional dental expertise or treatment. We will do our best to provide you with information that will help you make your own healthcare decisions, however no guarantees or warranties are made regarding any of the information contained within this blog. If you have questions about any of the information presented on this blog, you should consult with your dentist. The dentists at Advantage Dental+ are licensed to practice in the states of Alabama, Massachusetts, Oregon and Washington and this blog is not intended to solicit patients from other states. External links may be provided on this blog as a service and convenience to our patients and other visitors to our blog. These external sites are created and maintained by other public and private organizations, and we do not control or guarantee the accuracy, relevance or timeliness of any outside information.